Slack is for your team. Probed is for your customers.
Slack is where your company talks to itself. The moment you try to bring customers in, you hit guest limits, Slack Connect friction, and a per-seat bill. Probed is built for the outside conversation from the start.
Where Slack shines
Slack is excellent for internal team communication — threads, integrations, and a workflow your coworkers already live in. For talking to the people inside your company, it's a category leader.
| Slack | Probed | |
|---|---|---|
| Built for | Internal team communication | External customers and community |
| Cost per member | Per-seat — every person adds to the bill | Members join free; only you pay |
| Bringing people in | Guest accounts and Slack Connect limits | Open, link-based sign-up |
| Ideas & roadmap | Not the job — needs other tools | Built in |
| Whose brand | A Slack workspace | Your space, your brand |
Stick with Slack if…
You need a hub for internal team chat and tooling.
Choose Probed if…
You want a place for customers and community — people outside your company — to talk with you, without per-seat costs.
Questions, answered
Why not just run a Slack community?
Slack charges per member and limits guests, so an open customer community gets expensive and awkward fast. Probed makes membership free and is built for external audiences, with a roadmap and feedback included.
Does Probed integrate with Slack?
Yes — on paid plans Probed connects to Slack (and Microsoft Teams), so messages can reach your internal team without making customers learn your workspace.
Less queue. More conversation.
Probed is free to start — and your customers never pay.